VELVET CLEAN

Your enquiry & privacy

This notice explains the enquiry form on the Velvet Clean Wantage website. For questions about your enquiry or to ask for access, correction or removal of your details, call Katie on 07704 798560.

What you send us

The form collects your name, postcode, phone number, optional email address, chosen service and message. It also records the time and the page you enquired from. Please do not include payment details or sensitive personal information.

Why we use it

Your details are used to review and respond to your request for cleaning services and prepare a quote. Submitting this form does not subscribe you to marketing.

Where it goes

Enquiries are stored in the website’s hosted database on Cloudflare infrastructure through ChatGPT Sites. The website owner can view them in a protected enquiry inbox and use the contact details supplied to arrange follow-up with Katie. Enquiry details are not displayed publicly. Enquiry notifications are sent through Resend to carpetquote@outlook.com so Katie can respond. Resend processes the enquiry details to deliver that email. If an email notification fails, the enquiry remains saved in the protected website inbox.

Retention and your choices

Form enquiries are retained for up to 90 days in this website’s database. Expired entries are removed when the enquiry form or inbox is next used. If you become a customer, booking and business records may be held separately. Contact Katie using the number above to discuss your data or an enquiry.

Basic security and spam prevention

The form uses server validation and short-lived, hashed network identifiers to limit repeated submissions. These identifiers are used only for abuse prevention and expire after ten minutes. The website does not use advertising trackers or require an account to request a quote.

Last updated: 11 November 2026.